Storage Systems Administrator II

The Storage Systems Administrator II administers and maintains all storage, backup, and recovery systems and related infrastructure for the university.

• Installs, configures, and monitors the performance of the storage, server, backup, and datacenter environmental systems, including SAN switches and NAS clusters
• Troubleshoots and repairs the storage, server, backup, and datacenter environmental systems.
• Protects and secures data for mission-critical applications
• Installs, configures, and administers mission-critical servers
• Assists other staff as required with network, Windows, Linux, security, and other tasks
• Researches potential new systems

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• May train and counsel subordinate(s). May provide feedback to a supervisor regarding other employees' performance, but does not make hiring and dismissal recommendations.

Required Education:

• Associate's degree, vocational certificate, or sixty (60) hours of completed college course work (work experience can be considered in lieu of education requirements)

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• Must maintain a valid, current driver's license

• Bachelor's degree is preferred
• Experience with Dell Poweredge servers and storage , Lenovo servers and storage, Cohesity and Brocade equipment is preferred

Knowledge:

• Knowledge of storage area network protocols, and the related trends, issues, and accepted practices

Skills:

• Strong analytical and problem solving skills;
• Excellent interpersonal and communication skills;
• Good multitasking and time management skills

Abilities:

• Ability to escalate issues appropriately;
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Work involves occasional exposure to elements, such as adverse weather conditions, extreme temperatures, fumes, and airborne particles
• Position requires maintaining physical condition necessary for sitting, standing, and walking, as well as for bending, stooping, kneeling, crawling, jumping, climbing, and frequent reaching. May, on rare occasions, be exposed to vibration or be required to work in a confined space, near moving mechanical parts, or in a high, dangerous place
• May, on rare occasions, be exposed to the risk of electric shock or to potentially hazardous or cancer-causing chemicals
• May occasionally be exposed to the loud noise of servers an data center equipment
• Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors. Must have the ability to move items of up to 100lbs
• May be asked to respond to problems or provide service after hours
• Expected to carry and respond to cell phone at all times

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Communicates Effectively

• Communicates clearly, concisely, and with courtesy.
• Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
• Communicates requests for further action or resources to appropriate individuals with tact.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Technical Expertise

• Possesses comprehensive knowledge and skills in a technical area.
• Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
• Competent to learn new technologies and integrate them with existing technology.
• Willing to share expertise and provide technical assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.