Director, Transfer & Early College Guided Pathways & Partnerships

The Director of transfer and Early College Guided Pathways and Partnerships is responsible for developing partnerships with community colleges and early college high schools to establish guided pathways to the bachelor's degree. The Director will coordinate population and program-specific visits and work collaboratively with departments and programs to promote and streamline the transfer of students and to ensure their subsequent success.

• Recruits, trains, and supervises joint advisors and staff; devises effective team-building strategies for the joint advising staff; organizes ongoing professional development opportunities. Manages and coordinates the daily operations of the Transfer Relations Department
• Collaborates with the Enrollment Management Division to ensure efficient and effective transfer articulation and reverse transfer processes. Work closely with Enrollment Management on recruitment, admission, and transfer credit articulation
• Serves as a resource for questions on transfer, including community colleges, early college high schools, and dual credit. Assists in identifying, tracking, and analyzing transfer student data and outcomes
• Develops and seeks new partnerships with community colleges and local school districts. Aids in facilitating transfer partnerships, initiatives, and programs to reimagine transfer recruitment, enrollment, and student success
• Assists academic leadership in coordinating the development of new guided pathways, refreshing existing pathways, and ensuring articulation agreements and pathways remain current and published
• Works closely with key campus stakeholders, including admissions, academic leadership, and marketing staff. Responsibilities encompass internal and external partnerships. Communicates with partners internally and externally to improve transparency and efficiency of the transfer process.
• Collaborates with campus stakeholders to regularly review internal transfer enrollment practices to improve processes continuously. Work closely with the Provost and Senior Vice President of Academic Affairs, Assistant Vice President for Advising and Student Progression, department chairs, deans, and other appropriate staff to establish a protocol for a seamless transfer from the Associate Degree to a baccalaureate program
• Collaborates with the registrar's office and academic departments to review transfer credit articulation and to enhance inter-institutional partnerships
• Maintains a working knowledge of current and proposed state and federal transfer policies as well as current trends and high-impact practices

• Performs all other duties as assigned

Direct Reports:

• Full-time Employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Master's degree

Required Experience:

• Minimum of five (5) years of related job experience;
• Five years of relevant higher education experience or in a related field with progressive leadership working with undergraduate students (traditional and adult learners)

License/Certification:

• None required

• Community College Advising and Administration experience is preferred
• Five (5) years of experience in Student Services or Enrollment Management is preferred;
• Experience with PeopleSoft and EAB is preferred

Knowledge:

• Knowledge of transfer pathways, academic advising, recruitment best practices, varied learning modalities, experience with marketing and communications, and working with students from various backgrounds;
• Knowledge of transfer programs in a higher education environment and of the related trends, issues, and accepted practices;
• Knowledge of computer operations/data processing systems

Skills:

• Strong analytical and problem solving skills; excellent interpersonal and communication skills

Abilities:

• Ability to exercise group leadership skills which emphasize collaboration, consensus building, conflict resolution, and problem-solving;
• Ability to work as a part of a team dedicated to collaboration and the university goal of increasing enrollment

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements;
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Customer Relations Management

• Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
• Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
• Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
• Assumes responsibility for addressing complex or unusual requests.

Operations Management

• Manages department or section operations consistent with department/section goals and objectives.
• Administers the department/section budget ensuring effective utilization of financial resources and appropriate disbursement of funds.
• Fosters a cooperative and productive work environment through motivation, encouragement, and mentorship of staff.
• Ensures department/section compliance with university and department policies, procedures, and work rules.
• Keeps management apprised of department/section activities and issues requiring senior management input.

Project Management

• Manages project stages from proposal to completion ensuring project objectives are met within project budget and projected time frames.
• Clearly defines roles and responsibilities of project team; ascertains and secures necessary resources; and monitors project performance.
• Keeps management apprised of project status.

Research and Analysis

• Applies knowledge and skills to collect and analyze relevant data and information.
• Assesses benefits and risks, and prepares comprehensive reports of findings.
• Submits recommendations for management's review and evaluation.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Building External Relationships

• Demonstrates the ability to build rapport and develop relationships with external constituents.
• Displays a genuine interest in constituents' ideas and concerns, and pursues mutual interests and aspirations between the university and external constituents.
• Builds trust and forms alliances through shared respect and cooperation.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.