Director, IT Infrastructure and Communication Services

The Director, Information Technology Infrastructure and Communication Services maintains responsibility for IT infrastructure services and technology, including data center operations and video, data, and voice networks. The Director also has responsibility for IT technology inventory, maintenance, and support.

• Manages the department budget.
• Collaborates with IT leadership and administrators on strategic IT planning initiatives; assesses needs and plans future developments and directions.
• Plans and directs data center operations, including offsite and disaster recovery processes.
• Oversees the design and technical operations of the university's voice and video services, including call centers, auto dialers, digital signage, and video collaboration services.
• Serves as IT liaison with internal and external groups to determine IT needs for projects.
• Oversees IT equipment lifecycle management, including receiving, testing, distributing, and retiring IT equipment.

• Performs all other duties as assigned.

Direct Reports:

• Full Time Employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Bachelor's degree in CIS, Engineering, or a related field

Required Experience:

• Minimum of five (5) years of related job experience

License/Certification:

• None required

• None

Knowledge:

• Knowledge of data center operations; knowledge of voice, data, and video networking.

Skills:

• Good technical skills, including proficiency in MS Office, Adobe, and AutoCAD;
• Strong analytical and problem solving skills;
• Excellent interpersonal and communication skills.

Abilities:

• Ability to lead and manage a team;
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. May, on rare occasions, require working in inclement weather conditions. May, on rare occasions, be exposed to the risk of electric shock. Must have good spatial awareness and the ability to identify and distinguish colors. May occasionally be required to assist with moving items of up to 100lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Customer Relations Management

• Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
• Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
• Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
• Assumes responsibility for addressing complex or unusual requests.

Decision Making

• Demonstrates the ability to make informed decisions in a timely manner.
• Assimilates and/or secures relevant information to assess the risks and benefits of alternatives.
• Considers impact of decision in the long and short term.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Organizational Management

• Manages department or section planning and assessment consistent with the university's goals and objectives and executive management's directives.
• Develops and oversees administration of the department/section budget to ensure effective utilization of financial resources and appropriate disbursement of funds.
• Fosters a cooperative and productive work environment that advances department/section operations and initiatives through motivation, encouragement, and professional development of staff.
• Develops department/section procedures and work rules for compliance with government regulations and university policies; participates in the development and revision of applicable university policies.
• Competently represents the department/section through interactions with the university community and/or external constituents.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Technical Expertise

• Possesses comprehensive knowledge and skills in a technical area.
• Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
• Competent to learn new technologies and integrate them with existing technology.
• Willing to share expertise and provide technical assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.