Coordinator, Student Reclamation

The Coordinator, Student Reclamation directs and oversees Student Reclamation programs to re-engage and graduate former UHD students. The Coordinator recruits new transfer students with some credit, no credentials (SCNC), and coordinates with cross-campus partners.

• Advises and assists students in navigating UHD from admission to graduation
• Recruits former UHD stopped out students as well as new transfer "some credit, no credential" SCNC students
• Oversees the operational elements of student reclamation programs including data management
• Collaborates with campus partners to develop business processes to facilitate the engagement of SCNC students from admission to graduation
• Creates and/or coordinates communications for student reclamation
• Develops and plans the implementation of student reclamation initiatives
• Hires, trains, and supervises support staff and student workers

• Performs all other duties as assigned

Direct Reports:

• Supervises support staff and student workers

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Trains and counsels subordinate(s). Has responsibility for scheduling work hours and granting time off. May conduct performance evaluations and make recommendations for hiring and dismissing employees.

Required Education:

• Bachelor's degree in Communication, Education, Marketing or a related field

Required Experience:

• Minimum of 3 (three) years of related job experience, including experience with institutional policy and program implementation.

License/Certification:

• None required

• Master's degree is preferred

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Good technical skills, including proficiency in MS Excel, MS Access, and PeopleSoft;
• Strong analytical and problem
  • solving skills;
• Excellent interpersonal and communication skills, including good public speaking skills;
• Good project management skills

Abilities:

• Ability to collect, analyze, and interpret large volumes of data;
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements;
• Individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Research and Analysis

• Applies knowledge and skills to collect and analyze relevant data and information.
• Assesses benefits and risks, and prepares comprehensive reports of findings.
• Submits recommendations for management's review and evaluation.

Communicates Effectively

• Communicates clearly, concisely, and with courtesy.
• Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
• Communicates requests for further action or resources to appropriate individuals with tact.

Work Leadership

• Leads the work of assigned staff.
• Assigns projects and tasks with clear instructions and understanding of work to be performed.
• Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
• Follows up to ensure tasks and projects are completed within reasonable timeframes.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.