Coordinator, Articulation and Matriculation
Basic Position Information
Job Code: 2010
Title: Coordinator, Articulation and Matriculation
Department: Registrar
Essential Personnel: N
Job Family: Enrollment Management
Job Sub-Family: Student Records
FLSA Classification: E
Job Grade: 12
Grade Min: $43,001
Grade Mid: $51,601
UHD Succession Plan: N
Criticality of Position: N/A
Career Ladder: In-Range
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: Y
Job Summary
The Articulation and Matriculation Coordinator resolves complex issues related to the Articulation and Matriculation unit. Assists in resolving misrouted requests, complaints, time-sensitive requests, and other sensitive matters related to this area. Ensures delegated items and tasks are carried out appropriately and efficiently by the Articulation and Matriculation team.
Duties
- Maintains an electronic database, enters, retrieves information, and writes queries to produce special reports
- Ensures tasks delegated to the Articulation and Matriculation unit are efficiently carried out
- Serves in trouble-shooting issues related to received transcripts, both domestic and international, without articulation and matriculation processing
- Provides oversight, support, and resolutions to matters related to customer service for the Articulation and Matriculation unit
- Files correspondence and records as needed by the unit
- Provides factual information concerning department policies and procedures to students and other departments
- Prepares correspondence, graphs, charts, and reports using various software
Marginal Duties
- Occasional evening and weekend work
- May be required to drive a university-owned or leased vehicle
- Performs other duties as assigned
Supervisory Responsibilities
Direct Reports:
- None
Delegation of Work:
- N/A
Supervision Given:
- N/A
Qualifications
Required Education:
- Baccalaureate degree or equivalent job experience.
Required Experience:
- Minimum of three (3) years of job-related experience. Experience articulating course work from transcripts
- Minimum of one(1) year PeopleSoft experience and/or combination of equivalent education and experience
License/Certification:
- Valid Driver's License
Preferred Qualifications
- None
Knowledge, Skills and Abilities
Knowledge:
- Knowledge of current best practices in registration and admission procedures for credit
and non
- credit classes
- Knowledge of community college course work and transferability of coursework
Skills:
- Strong logical and analytical problem solving skills; critical thinking skills with attention to detail
- Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
- Skills in collecting, verifying, and reporting data
- Strong organizational, time management and project planning skills
Abilities:
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment
Physical Demands:
- Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Position is physically comfortable; individual has discretion about walking, standing, etc. Work environment involves minimal exposure to physical risks.
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
Integrity
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
Proficiency
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
Dependability
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
Flexibility
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Focus on Customer Service
- Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
- Respectfully ascertains customer's needs and determines appropriate response.
- Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
- If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
- Follows up with customers on outstanding requests in a timely manner.
- Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.
Problem Solving
- Formulates plans and strategies to proactively resolve anticipated problems.
- Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
- Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.
Computer/Automated System Proficiency
- Proficient in the use of university applications or automated systems to perform job duties.
- Complies with related policies, procedures, and work rules to maintain system security and data integrity.
Student Success Indirect Support
- Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
- Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
- Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
- Helps students build peer support networks.
- Encourages student participation in out-of-class activities.
- Provides encouragement and guidance to foster student success.
- Treats students with respect
- Maintains the learning environment to ensure quality and/or sound pedagogy.
This job description may not encompass all duties and responsibilities associated with the position.