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Coordinator, Articulation and Matriculation

Basic Position Information

Job Code: 2010

Title: Coordinator, Articulation and Matriculation

Department: Registrar

Essential Personnel: N

Job Family: Enrollment Management

Job Sub-Family: Student Records

FLSA Classification: E

Job Grade: 12

Grade Min: $43,001

Grade Mid: $51,601

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Articulation and Matriculation Coordinator resolves complex issues related to the Articulation and Matriculation unit. Assists in resolving misrouted requests, complaints, time-sensitive requests, and other sensitive matters related to this area. Ensures delegated items and tasks are carried out appropriately and efficiently by the Articulation and Matriculation team.

Duties

  • Maintains an electronic database, enters, retrieves information, and writes queries to produce special reports
  • Ensures tasks delegated to the Articulation and Matriculation unit are efficiently carried out
  • Serves in trouble-shooting issues related to received transcripts, both domestic and international, without articulation and matriculation processing
  • Provides oversight, support, and resolutions to matters related to customer service for the Articulation and Matriculation unit
  • Files correspondence and records as needed by the unit
  • Provides factual information concerning department policies and procedures to students and other departments
  • Prepares correspondence, graphs, charts, and reports using various software

Marginal Duties

  • Occasional evening and weekend work
  • May be required to drive a university-owned or leased vehicle
  • Performs other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • Baccalaureate degree or equivalent job experience.

Required Experience:

  • Minimum of three (3) years of job-related experience. Experience articulating course work from transcripts
  • Minimum of one(1) year PeopleSoft experience and/or combination of equivalent education and experience

License/Certification:

  • Valid Driver's License

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of current best practices in registration and admission procedures for credit and non
    • credit classes
  • Knowledge of community college course work and transferability of coursework

Skills:

  • Strong logical and analytical problem solving skills; critical thinking skills with attention to detail
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
  • Skills in collecting, verifying, and reporting data
  • Strong organizational, time management and project planning skills

Abilities:

  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Position is physically comfortable; individual has discretion about walking, standing, etc. Work environment involves minimal exposure to physical risks.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Problem Solving

  • Formulates plans and strategies to proactively resolve anticipated problems.
  • Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
  • Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.