Coordinator, Articulation and Matriculation

The Articulation and Matriculation Coordinator resolves complex issues related to the Articulation and Matriculation unit. Assists in resolving misrouted requests, complaints, time-sensitive requests, and other sensitive matters related to this area. Ensures delegated items and tasks are carried out appropriately and efficiently by the Articulation and Matriculation team.

• Maintains an electronic database, enters, retrieves information, and writes queries to produce special reports
• Ensures tasks delegated to the Articulation and Matriculation unit are efficiently carried out
• Serves in trouble-shooting issues related to received transcripts, both domestic and international, without articulation and matriculation processing
• Provides oversight, support, and resolutions to matters related to customer service for the Articulation and Matriculation unit
• Files correspondence and records as needed by the unit
• Provides factual information concerning department policies and procedures to students and other departments
• Prepares correspondence, graphs, charts, and reports using various software

• Occasional evening and weekend work
• May be required to drive a university-owned or leased vehicle
• Performs other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Baccalaureate degree or equivalent job experience.

Required Experience:

• Minimum of three (3) years of job-related experience. Experience articulating course work from transcripts
• Minimum of one(1) year PeopleSoft experience and/or combination of equivalent education and experience

License/Certification:

• Valid Driver's License

• None

Knowledge:

• Knowledge of current best practices in registration and admission procedures for credit and non
  • credit classes
• Knowledge of community college course work and transferability of coursework

Skills:

• Strong logical and analytical problem solving skills; critical thinking skills with attention to detail
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
• Skills in collecting, verifying, and reporting data
• Strong organizational, time management and project planning skills

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Position is physically comfortable; individual has discretion about walking, standing, etc. Work environment involves minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.