College Web Technical Support Specialist

The College Web Technical Support Specialist provides general technical support to students, faculty, staff, and visitors of the college.

• Provides technical support to faculty and staff for all hardware and software used, including, but not limited to Qualtrics, MS Office, online meeting/conference equipment and software, video production and editing equipment and software, and social media applications.
• Develops, updates, and maintains the college, individual departments', and faculty webpages, maintaining compliance with UHD web graphics and ADA guidelines.
• Creates graphics for college, faculty, and staff use, including, but not limited to, graphics for flyers, posters, brochures, and t-shirt designs.
• Manages social media accounts as requested.
• Tests and demonstrates new technology or proposed new technology as required.
• Analyzes web issues and makes suitable recommendations.
• Collaborates with other departments as necessary for various web based development projects and for event, marketing, and photography needs.
• Maintains and updates college events on the UHD calendar.
• Audits and evaluates best practices; keeps current with emerging web technologies and recommends and implements changes.

• Performs all other duties as assigned.

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree in Web Development/Programming, Computer Science, or a related field.

Required Experience:

• Minimum of one (1) year of related job experience, including experience of working in a technology field/environment.

License/Certification:

• None required

• None

Knowledge:

• Knowledge of HTML, CSS, web coding, and content management, and the related trends, issues, and accepted practices.

Skills:

• Good technical skills, including proficiency in Adobe and site improvement software;
• Strong analytical and problem solving skills;
• Excellent interpersonal and communication skills.

Abilities:

• Ability to be creative; ability to work both independently and collaboratively;
• Ability to communicate effectively with a wide range of individuals and constituencies in a diverse university community.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Functional Expertise

• Possesses comprehensive knowledge and skills in one or more functional areas.
• Effectively applies expertise to identify user issues with existing systems and coordinate resolution with technical staff.
• Understands business processes to successfully integrate them with existing and new systems.
• Competent to coordinate requests for system modifications with technical staff.
• Willing to share expertise and provide functional assistance to others.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.