Campus Solutions Services Technical Analyst I

The Functional Technical Support Analyst I manages the development of full functionality, implementation, maintenance, and enhancement of the PeopleSoft Student Administrative and Advising (SAA) modules, including Academic Advising, Admissions, Prospects, Records, and Transfer of Credits.

• Analyzes, defines, and documents requirements for data workflow, logistical processes, hardware, and operating system environment, interfaces with other systems, int checks and controls outputs
• Provides technical assistance by responding to inquiries from users regarding errors, problems, or questions about system programs
• Responsible for managing the testing, training, and implementing of upgrades for the PeopleSoft SAA system for the UHD campus
• Serves as a direct contact to PeopleSoft users to troubleshoot operational problems and liaise between UHD and the UHS team offices.
• Serves as functional project lead for implementing other software as required
• Responsible for the daily operations of one or more of the Campus Solutions-PeopleSoft application modules
• Collaborates closely with system users to develop PS functionality of SAA modules to improve business processes.
• Assists with the design, development, and training of UHD dealing with local, state, and UHS regulations as it deals with systems applications
• Tests programs and monitors performance after implementation
• Delivers functional training for supported software by Campus Solutions
• Meets with system's users to gather information about program needs, objectives, functions, features, and input and output requirements

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree in Computer Science, Computer Information Systems or related field

Required Experience:

• Minimum of two (2) years of related work experience

License/Certification:

• None required

• Analytical, strong communicator and customer service

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Detail oriented with outstanding organizational skills
• Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills.

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in diverse community

Primary Work Location:

• Works in and office environment 6 to 8 hours

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Position is physically comfortable; individual has discretion about walking, standing, etc.
• Occasional lifting, pushing, climbing, and pulling may be required
• Work environment involves minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Functional Expertise

• Possesses comprehensive knowledge and skills in one or more functional areas.
• Effectively applies expertise to identify user issues with existing systems and coordinate resolution with technical staff.
• Understands business processes to successfully integrate them with existing and new systems.
• Competent to coordinate requests for system modifications with technical staff.
• Willing to share expertise and provide functional assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.