Associate Director, Teaching and Learning Excellence Center

The Associate Director, Teaching and Learning Excellence Center fulfills the mission of the center through faculty training and consultation, program planning and implementation, workshop facilitation, business administration, staff training, and directing aspects of digital learning support and pedagogical scholarship at the faculty, course, and program level.

• Facilitates in-person and virtual faculty development workshops, symposia, and other pedagogical training programs for faculty teaching face-to-face, hybrid, and fully online courses.
• Manages the Center's instructional design support, consultation, and classroom observation services, including mentorship of instructional design support staff.
• Collaborates with Technology Teaching and the Learning Center to enhance the quality and delivery of instruction via Canvas and other digital learning tools, including AI.
• Manages the Online Course Design Initiative (OCDI), the QM/OLC workshop/certification program, and QM course review process.
• Designs and implements professional development programs for faculty teaching First-Year Seminar and core gateway courses.
• Supports the instructional design team in the continuous improvement and maintenance of the UHD Teaching Academy, an internal certification program facilitated in Canvas and focused on foundational teaching strategies and UHD-specific resources.
• Facilitates faculty engagement in the Scholarship of Teaching and Learning in collaboration with the CTLE team.
• Works alongside leadership to evaluate university-wide programs related to teaching and learning, including data collection and analysis.
• Assists the director with business administration including consulting on budget, personnel, and logistics decisions.

• Performs all other duties as assigned.

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Master's degree

Required Experience:

• Minimum of five (5) years of related job experience

License/Certification:

• QM and/or OLC certification is required

• Doctorate in Instructional Design, Educational Technology, Learning Science, Educational/Cognitive Psychology, or a related field.
• Experience with educational technology such as learning management systems (e.g. Canvas), and other digital learning tools and strategies.
• Experience in a leadership or administrative role within a Center for Teaching and Learning or similar academic setting.
• QM and/or OLC certification and/or experience implementing a QM course review, or similar course certification process.

Knowledge:

• Advanced technical knowledge of instructional technology supported by the institution including LMS, VoiceThread and additional LMS-adjunct tools, Office365, Zoom, streaming media tools, and web-driven office productivity tools such as Trello and Airtable;
• Broad knowledge of evidence-based instructional strategies effective for enhanced student learning and success at the undergraduate level;
• Knowledge of and experience with selecting and implementing Open Educational Resources.

Skills:

• Proficient in course design and learning outcomes alignment, excellent organizational, time management, and prioritization skills;
• Good written and verbal communication skills.

Abilities:

• Ability to evaluate course design and teaching approaches for the purpose of providing a plan for continuous improvement; ability to evaluate course design and teaching approaches for the purpose of providing a plan for continuous improvement;
• Ability to work both independently and collaboratively; ability to communicate with and foster collaboration among faculty from diverse academic disciplines, teaching philosophies, and career stages.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. May be required to move items of up to 75lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs

and/or expectations cannot be met if the university does not provide the requested information or services.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Instruction/Training

• Demonstrates the ability to orally convey the subject or message clearly and concisely to the intended audience.
• Generates interest and enthusiasm in the subject or message from the participants.
• Responds to participants' reactions or comments and adjusts delivery style and/or format of presentation as needed.
• Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
• Displays applicable visuals and provides appropriate written materials to support the presentation.

Computer/Automated System Proficiency

• Proficient in using university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.