Assistant Director, Library Public Services

The Assistant Director, Library Public Services provides leadership, direction and coordination for the public services area of the Library.

• Oversee and facilitate day-to-day Public Services operations, including supervision of Reference, Circulation, Interlibrary Loan, Instruction, and the University Archives.
• Interpret library and University plans, policies and procedures for staff
• Participates in the analysis, recommendation, planning, and implementation of new initiatives related to technology, renovations, and user experience
• Communicate with other University departments and library patrons to identify and resolve customer concerns
• Reviews and selects academic materials for subject liaison areas. Provides subject area instruction and reference assistance on how to utilize library resources.

• Performs other duties as assigned

Direct Reports:

• Full-time and part-time employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Makes final decision on evaluating employee performance; scheduling work hours of other employees; on coaching and counseling; training; handling employee grievances and complaints; granting time off. Provides recommendations on promotions; salary increases; hiring new employees; discharging employees; and disciplinary actions.

Required Education:

• Library Science Master's degree from an ALA accredited University program

Required Experience:

• Minimum of five (5) years of job related experience

License/Certification:

• None required

• None

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position
• Familiarity with academic databases, repositories, and archive systems to support reference, instruction, faculty liaison collection development, and archives.
• Familiarity with Windows
  • based operating environment, digital creation tools, and Springshare platform

Skills:

• Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community

Primary Work Location:

• Works in an office environment 6 to 8 hours; computer laboratory 2 to 4 hours; library environment> 8 hours.

Physical Demands:

• Work is normally performed in a typical interior work environment, which does not subject the employee to any unpleasant elements. Position is physically comfortable; individual has discretion about sitting walking, standing, etc. Work environment involves minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Customer Relations Management

• Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
• Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
• Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
• Assumes responsibility for addressing complex or unusual requests.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Operations Management

• Manages department or section operations consistent with department/section goals and objectives.
• Administers the department/section budget ensuring effective utilization of financial resources and appropriate disbursement of funds.
• Fosters a cooperative and productive work environment through motivation, encouragement, and mentorship of staff.
• Ensures department/section compliance with university and department policies, procedures, and work rules.
• Keeps management apprised of department/section activities and issues requiring senior management input.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.