Academic Success Coordinator III

The Academic Success Coordinator III provides proactive and holistic academic and career advising to prospective, new, transfer, continuing, and re-admitted students in assigned caseload.

• Provides academic advising to all new and returning students and develops individualized programs of study for each student
• Creates official degree plans for declared students
• Advises students in career exploration, networking, and job-seeking strategies and promotes career fairs for internships and job searches. Facilitate workshops and events for assigned caseloads
• Provides preliminary evaluation of transcripts and submit articulation requests for the respective college
• Serves as a student advocate and assists students by making appropriate referrals to scholarships, financial aid, Student Business Services, Learning Support, Counseling Services, and other campus services
• Maintains continuous communication with students via email, telephone, and in-person. Runs communication campaigns in venues such as EAB and support efforts with the Early Alert and Mid-term grades for assigned caseload
• Manages, maintains, and audits student advising records; assist students with processing paperwork and other issues
• Supports retention and timely graduation efforts for college and UHD students
• Supervises advising support personnel
• Trains students on how to use advising tools, degree audits, and course prerequisites and serves students on initial academic probation, continued probation, academic suspension, and dismissal
• Interprets and maintains online data and resource files related to this position in student information systems and advising software
• Assists with specialized advising projects
• Assists with First Time in College (FTIC) and transfer orientation sessions
• Participates in on and off campus recruitment and registration activities with Houston area community colleges, high schools, and community events
• Participates, attends, and assists with pre-commencement and commencement ceremonies/activities
• Maintains a strong, positive, and collaborative relationship with the College Dean, Associate Dean, Assistant Dean, Faculty and Enrollment Management staff

• Performs all other duties as assigned

Direct Reports:

• Supervises full-time and/or part-time employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of five (5) years in academic advising or student support experience within higher education

License/Certification:

• None required

• Master's degree preferred

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Candidate exhibits strong interpersonal skills, and experience working with students, parents, faculty, and staff
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external constituents
• Experience and commitment to serving a representative and diverse faculty, administrative staff, and student body
• Excellent computer proficiency (MS Office Word, Excel, and Outlook).

Abilities:

• Strong ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary student service.
• Ability to work with higher education software systems, analyze data, produce reports, and implement systems to monitor and manage staff productivity.

Primary Work Location:

• Works in an office environment or at off campus locations for recruitment and advising events

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Position is physically comfortable; individual has discretion about walking, standing, etc.
• Work environment involves minimal exposure to physical risks
• Typical work occurs during business hours Monday through Friday however this position may require flexible hours as needed to include evenings and weekends serving students in virtual, on-, and off-campus environments
• Complies with all UHD and UH System policies and procedures

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Instruction/Training

• Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
• Generates interest and enthusiasm in the subject or message from the participants.
• Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
• Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
• Displays applicable visuals and provides appropriate written materials to support the presentation.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Direct Support

• Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
• Contributes to student success through careful monitoring of student progress within caseload.
• Promotes student success through regular and persistent outreach to student caseload.
• Provides encouragement and guidance to foster student success.
• Shares relevant knowledge and insight to apprise students of programs and services available to them.
• Listens and responds to student requests and concerns with patience and understanding.
• Treats students with respect.