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Policies & Procedures

Your Role in Information Security at UHD

Information security is a shared responsibility. UHD students, faculty, staff, alumni, and visitors all play an important role in keeping our systems and data secure. The information below is designed to help you:

  • Protect the systems you use and access.

  • Understand your responsibilities under university, state, and federal policies.

  • Remain compliant with applicable laws and regulations.

Visit the “Protect Your PC,” “Clean It Up,” and “Need Help?” sections for step-by-step guidance on protecting your devices and accessing support.

 

IT Policies & Security Guidelines

 

UHD Policies

UH System Policies

State Regulations

Federal Laws

State Agency Resources

 

Protecting Your PC

To guard against viruses, malware, and other cyber threats:

  • Install and update antivirus software regularly

  • Run Windows and security updates promptly

  • Use recommended cleanup tools to remove spyware and malware

 

Need IT Help or Want to Report a Security Concern?

The IT Service Desk is your first point of contact for all technology-related questions and issues, including security concerns. Prompt reporting helps ensure UHD systems and data remain secure.

Students can visit Student Technology Services in any of the Academic Computing Labs.
Faculty and Staff should contact the Service Desk directly or via email/remote support.

 

Contact Information

IT Service Desk

  • Location: ACAD 700

  • Phone: 713-221-8031 (x3000)

  • Email: itservicedesk@uhd.edu

  • Hours:

    • Monday–Thursday: 7:30 a.m.–10:00 p.m.

    • Friday–Sunday: 7:30 a.m.–7:30 p.m.

 

Information Technology Office

  • Location: S700

  • Phone: 713-221-8400

  • Hours: Monday–Friday, 8 a.m.–5 p.m.

 

Student Technology Services

 

Technology Teaching and Learning Center (TTLC)

  • Location: ACAD 700

  • Phone: 713-221-2786

  • Hours: Monday–Friday, 8 a.m.–5 p.m.