Policies & Procedures
Your Role in Information Security at UHD
Information security is a shared responsibility. UHD students, faculty, staff, alumni, and visitors all play an important role in keeping our systems and data secure. The information below is designed to help you:
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Protect the systems you use and access.
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Understand your responsibilities under university, state, and federal policies.
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Remain compliant with applicable laws and regulations.
Visit the “Protect Your PC,” “Clean It Up,” and “Need Help?” sections for step-by-step guidance on protecting your devices and accessing support.
IT Policies & Security Guidelines
UHD Policies
- UHD/UHS Departmental Computing Guidelines
- High Performance Computing Policies and Procedures
- Information System Policy Statements
- IT Security Handbook
- Wireless Access and Portable Computing
UH System Policies
State Regulations
- TAC 202, Subchapter C: Information Security Standards for Institutions of Higher Education
- Business and Commerce Code Chapter 321. Regulation of Electronic Mail
- Texas Penal Code - Chapter 33: Computer Crimes
Federal Laws
- CAN-SPAM Act
- FERPA (Family Educational Rights and Privacy Act)
- HIPAA (Health Insurance Portability and Accountability Act)
State Agency Resources
Protecting Your PC
To guard against viruses, malware, and other cyber threats:
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Install and update antivirus software regularly
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Run Windows and security updates promptly
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Use recommended cleanup tools to remove spyware and malware
Need IT Help or Want to Report a Security Concern?
The IT Service Desk is your first point of contact for all technology-related questions and issues, including security concerns. Prompt reporting helps ensure UHD systems and data remain secure.
Students can visit Student Technology Services in any of the Academic Computing Labs.
Faculty and Staff should contact the Service Desk directly or via email/remote support.
Contact Information
IT Service Desk
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Location: ACAD 700
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Phone: 713-221-8031 (x3000)
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Email: itservicedesk@uhd.edu
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Hours:
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Monday–Thursday: 7:30 a.m.–10:00 p.m.
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Friday–Sunday: 7:30 a.m.–7:30 p.m.
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Information Technology Office
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Location: S700
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Phone: 713-221-8400
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Hours: Monday–Friday, 8 a.m.–5 p.m.
Student Technology Services
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Locations: S800 / C300 / B200
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Phone: 713-221-8540
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Email: itservicedesk@uhd.edu
Technology Teaching and Learning Center (TTLC)
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Location: ACAD 700
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Phone: 713-221-2786
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Hours: Monday–Friday, 8 a.m.–5 p.m.