Telecommunicator IV

The Telecommunicator IV answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers. Uses a range of computer systems to disseminate information as necessary to police and security officers. Routes police and security officers for service calls on campus.

• Monitors the security system, cameras, elevator panels, fire alarm systems, water flow alarms, and call boxes as well as operating systems for room unlocks, door locks; secures the building; verifies access levels for individuals requesting access to rooms
• Answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers. Operates a multi-channel radio system, including recording transmissions, sending transmissions, and relaying instructions to police officers around campus
• Routes police officers and security officers for service calls on campus
• Manages an integrated parking management system which includes managing customer, permit allocations, citations, vehicle information , notifications, and over all access to all garages/lots; assists other departments by accommodating requests during and after normal business working hours
• Assists and provides guidance to faculty, staff, and students who visit the walk up window.

• The Telecommunicator IV serves as a team lead in the absence of the supervisor
• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• High School Diploma or equivalent

Required Experience:

• Minimum of eight (8) years of related job experience

License/Certification:

• Master Telecommunicator Proficiency Certification

• None

Knowledge:

• Knowledge of principles of working in higher education as a Telecommunicator

Skills:

• Excellent communications skills
• Good customer care skills
• Strong critical thinking skills

Abilities:

• Ability to operate radio and communications systems, listen, record pertinent information, effectively communicate with diverse population.

Primary Work Location:

• Works in an office environment that operates 8 to 12 hour shifts on a 24/7/365 basis.

Physical Demands:

• Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
• Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.
• Must have the ability to move items of up to 30lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.