Telecommunicator I

The Telecommunicator I maintains communications via radio with on-duty police officers and security guards and monitors security and safety systems at the university. The Telecommunicator I answers emergency and non-emergency telephone calls, provides assistance with walking in clients, and monitors safety and security systems.

• Answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers.
• Monitor various security and safety systems to ensure a safe environment for all who visit the campus.
• Communicates with officers as they patrol the campus as necessary.
• Uses a range of computer systems, entering, updating, and recovering data as necessary.
• Adheres to and communicates changing safety policies as necessary.
• Serves as a point of contact after hours and on weekends for all university-related inquiries.
• Attends to faculty, staff, and students who visit the walk-up window.

• Performs all other duties as assigned.

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• High School Diploma or equivalent

Required Experience:

• Minimum of one (1) year of related job experience

License/Certification:

• Must possess a Basic Telecommunications Proficiency Certificate issued by the Texas Commission on Law Enforcement (TCOLE) or satisfactorily complete an accredited telecommunicator training program within one year of hire.

• None

Knowledge:

• Knowledge of the principles of working as a Telecommunicator in a higher education environment.

Skills:

• Excellent communications skills
• Strong customer care skills.

Abilities:

• Ability to type a minimum of 30wpm
• Ability to operate radio and communications systems
• Ability to listen
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Primary Work Location:

• Works in an office environment that operates 8 to 12-hour shifts on a 24/7/365 basis.

Physical Demands:

• Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to unpleasant elements
• Individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks.
• Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.
• Must be available to work all shifts, including weekends, holidays, and mandatory overtime as needed.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.