Shipping, Receiving and Mailroom Clerk I

The Shipping, Receiving, & Mailroom Clerk I performs all daily operational functions that involve shipping, receiving, or other mailroom services.

• Receives, ships, organizes, sorts, and prepares mail and packages; schedules pick-ups
• Transfers small packages and freight goods from one location to another, using suitable equipment as appropriate
• Monitors packages from throughout the shipping cycle, ensuring that the correct procedures are followed and that the proper techniques are used
• Receives incoming packages; counts and tracks packages from receipt to delivery designation using the tracking software system; accounts for all packages, checking for damages, identifying hazardous material, and verifying purchase orders against packing tickets
• Accepts incoming mail and organizes, sorts, and delivers it to its final designation
• Meters all outgoing mail via the mail accounting system; adds money to the meter as necessary, and verifies that charges are posted
• Monitors incoming vendors and visitors attending the university
• Handles customer service requests via emails, phone calls, or in-person
• Sorts, identifies, and cleans all recycling materials
• Drives the university's vehicles as required

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• High School Diploma or equivalent

Required Experience:

• Minimum of one (1) year of related job experience.
• Mail Room experience; Shipping/Receiving Experience

License/Certification:

• Must maintain a valid, current driver's license
• Forklift and electronic pallet jacket certification

• None

Knowledge:

• Knowledge of the United States Postal Service, and of the various classes of mail
• Knowledge of commonly used procedures in shipping and receiving parcels and mail
• Knowledge of scanning barcodes
• Knowledge of the appropriate safety protocols in a mailroom environment

Skills:

• Good technical skills, including proficiency in MS Office
• Excellent organizational and multitasking skills
• Good attention to detail
• Strong customer service skills

Abilities:

• Ability to operate machinery including a forklift and pallet jack; ability to maintain records

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Work requires standing and/or walking for long periods of time and has minimal exposure to physical risks
• Work involves occasional exposure to elements, such as inclement weather, extreme temperatures, dust, fumes, and airborne particles
• May, on rare occasions, be exposed to the risk of electric shock, potentially hazardous or cancer-causing chemicals, or potentially hazardous bodily fluids
• May, on rare occasions, be required to work in a confined space, near moving mechanical parts, or in a high dangerous place. May be exposed to hazardous traffic conditions
• Must have good spatial awareness, precise hand-eye coordination, and the ability to identify and distinguish colors
• May be required to move items of up to 75lbs
• May be required to operate machinery including a forklift and pallet jack
• May be exposed to the loud noise of machinery and vehicles

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Equipment Operation

• Demonstrates the essential skills required to use equipment and tools needed to perform job duties and responsibilities.
• Follows maintenance and operation procedures and safety rules to minimize equipment malfunctions and prevent personal injuries.

Communicates Effectively

• Communicates clearly, concisely, and with courtesy.
• Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
• Communicates requests for further action or resources to appropriate individuals with tact.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.