Security Officer

The Security Officer maintains the security of the university campus and property, patrolling all areas, and provides the first line of assistance to the police department.

• Promotes lawful behavior and protects the welfare of the students, faculty, and staff as a uniformed presence; performs foot and vehicle patrols, monitors behavior, secures buildings and property, investigates disturbances, maintains order, and enforces regulations.
• Observes and reports any criminal activity to the police department.
• Mans the check-in posts to ensure that only students, faculty, and staff members gain access.
• Escorts faculty to the carpark during night time operations as required.
• Follows all department policies for building access, room unlocks, and security.
• Communicates as necessary with dispatch and police during incidents on campus.
• Follows protocols to secure specific rooms or locations on campus.
• Assists students and visitors to the campus by providing directions and answering questions.

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• High School Diploma or equivalent

Required Experience:

• Minimum of one (1) year of work experience

License/Certification:

• Must maintain a valid, current driver's license
• CPR and First Aid certification is required, upon one (1) year of employment

• None

Knowledge:

• Knowledge of the campus, its buildings, and the area(s) patrolled upon hired.

Skills:

• Good technical skills, including proficiency in MS Office
• Excellent interpersonal and communication skills.

Abilities:

• Ability to defuse situations when necessary
• Ability to represent the university professionally
• Ability to display compassion an understanding when necessary
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Primary Work Location:

• Works in an office environment (> 8 hours), a lobby customer service island or reception area (> 8 hours), technology server room (> 8 hours), a classroom, training room, auditorium, (> 8 hours), and outdoor areas (4 to 6 hours)

Physical Demands:

• Work involves significant outdoor work and requires standing and/or walking for long periods of time (more than 4 hours per day)
• Work involves considerable exposure to unpleasant elements, such as inclement weather, extreme temperatures, fumes, and airborne particles
• May be exposed to hazardous traffic conditions. Must have good spatial awareness, precise hand-eye coordination, and the ability to identify and distinguish colors
• Must have the ability to move items of up to 35lbs. Work pattern involves shift work
• Overtime work may be required

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.