Program Advisor II

The Program Advisor II advises program participants on academic and other program-related matters to assist students with transitioning into the university and with progressing through the program.

• Advises new, transfer, and continuing students on academic matters such as course selection and degree declaration
• Monitors, tracks, and reports student progress through UHD's student information systems
• Ensures that all student files and other academic records are maintained in compliance with university policies, procedures, and protocols
• Coordinates and provides advising sessions, workshops, and events for program participants to encourage completion of secondary education, entering a postsecondary institution, and completion of a postsecondary program of study
• Tracks and reports participant progress through program completion and postsecondary completion, maintaining all relevant documentation
• Provides crisis intervention to the student when support is needed or when a professor asks for assistance
• Refers participants to resources such as tutoring, counseling, and financial aid as appropriate
• Attends meetings and serves on department committees as required
• Maintains continuous communication with students as necessary, via email, telephone, and in-person consultations

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• None required

• Experience working for or collaborating with a grant-funded program
• Some programs may require experience related to that specific program
• Experience advising or mentoring a cohort of students

Knowledge:

• Knowledge of the college preparation, admissions, and transition processes, and the related trends, issues, and accepted practices;
• Knowledge of the socioeconomic and educational barriers faced by low income, first generation youth;
• Knowledge of program delivery modules

Skills:

• Good technical skills, including proficiency in MS Office and PeopleSoft;
• Strong analytical and problem solving skills;
• Excellent interpersonal, communication, and customer service skills

Abilities:

• Ability to provide academic advising;
• Ability to analyze and interpret data;
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
• Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors
• Must have the ability to move items of up to 50lbs

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Direct Support

• Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
• Contributes to student success through careful monitoring of student progress within caseload.
• Promotes student success through regular and persistent outreach to student caseload.
• Provides encouragement and guidance to foster student success.
• Shares relevant knowledge and insight to apprise students of programs and services available to them.
• Listens and responds to student requests and concerns with patience and understanding.
• Treats students with respect.