Multimedia Engineer II

The Multimedia Engineer II provides multimedia support to all campus users relating to everyday equipment use, and for university events.

• Schedules equipment requests, verifying that all reservations are sent out to the classrooms
• Sets up equipment for everyday use on campus and for major events
• Coordinates event needs with relevant departments on campus as required
• Troubleshoots, performs preventative maintenance, and repairs A/V equipment in classrooms and at event locations
• Trains instructors on the usage of media in presentation rooms, web control rooms, and lecture halls; assists faculty, staff, and private organizations with planning, training, and operating media equipment and technologies
• Maintains effective communication with other departments as necessary to provide the best customer service for faculty, staff, and vendors.

• Performs all other duties as assigned.

Direct Reports:

• Part time employees

Delegation of Work:

• Occasionally assigns work to subordinate(s)

Supervision Given:

• May train and counsel subordinate(s). May provide feedback to a supervisor regarding other employees' performance, but does not make hiring and dismissal recommendations.

Required Education:

• Associate's degree or 60 hours of relevant college course work. 

Required Experience:

• Minimum of one (1) year of related job experience. Will accept education in lieu of experience.

License/Certification:

• None Required

• None

Knowledge:

• Knowledge of audio and video systems and lighting, and of the related trends, issues, and accepted practices

Skills:

• Good general technical skills, including proficiency in MS Office;
• Strong analytical and problem solving skills; excellent interpersonal, communication, and customer service skills

Abilities:

• Ability to train others; ability to troubleshoot equipment;
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in some or all of the following areas: an office environment, technology server room, science laboratory, classroom, training room, auditorium, outdoor areas, library, music room, theatre.

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Work involves occasional exposure to elements, such as adverse weather conditions, extreme temperatures, dirt, and dust.
• Position requires maintaining physical condition necessary for sitting, standing, and walking, as well as for bending, stooping, kneeling, crawling, jumping, climbing, and frequent reaching.
• May, on rare occasions, be required to work in a confined space or in a high, dangerous place. May, on rare occasions be exposed to the risk of electric shock.
• May occasionally be exposed to the loud noise of speakers. Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.
• Must have the ability to move items of up to 100lbs.
• May be asked to respond to problems or provide service after hours. Expected to carry and respond to cell phone at all times.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Support Proficiency

• Possesses comprehensive knowledge and skills with multiple hardware and software systems.
• Effectively applies expertise to identify and troubleshoot user issues.
• Competent to install and configure new systems.
• Willing to share expertise and provide technical support to others.