Manager, Technical Projects

The Manager of Technical Projects is responsible for the coordination, tracking, and reporting of the technical projects in the Office of the Provost and throughout Academic and Student Affairs. The Manager assumes a broad set of responsibilities which include managing deadline calendars, task lists, and project teams affiliated with these projects. The Manager oversees the development and management of all webpages under Academic Affairs in accordance with university standards and under the direction of the Assistant Director, Academic and Student Affairs.

• Oversees university-wide technical projects
• Creates and manages a calendar of all deadlines, including project deadlines, meetings, agendas, and policy deadlines
• Assists the Assistant Director, Academic and Student Affairs to manage a team of college-based web technical support specialists
• Administers the course evaluation system and provides support for the curriculum management system
• Keeps abreast of new technology concepts and project management software
• Conducts training for faculty on new processes and technology adopted
• Provides support to faculty on various technology packages and processes
• Manages the Blackboard Ally hotline and assists with accessibility issues on all digital platforms

• Performs all other duties as assigned.

Direct Reports:

• Assists with supervision of part time and full time employees

Delegation of Work:

• May assign work to subordinate(s)

Supervision Given:

• Assists with training and onboarding of new employees.

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• None required

• None

Knowledge:

• Knowledge of project management and the associated trends, issues, and accepted practices;
• Knowledge of project management tools;
• Knowledge of website development and best practices for web design and accessibility

Skills:

• Excellent project management skills; effective interpersonal and communication skills; strong analytical and problem-solving skills; good critical thinking skills.

Abilities:

• Ability to communicate effectively with a wide range of individuals and constituencies in a diverse university community;
• Ability to work independently and as part of a team;
• Ability to manage deadlines; ability to understand and adhere to the level of professionalism required in the Office of the Provost;
• Ability to prioritize and organize; ability to be flexible and adaptable in response to changing needs and events.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Project Management

• Manages project stages from proposal to completion ensuring project objectives are met within project budget and projected time frames.
• Clearly defines roles and responsibilities of project team; ascertains and secures necessary resources; and monitors project performance.
• Keeps management apprised of project status.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Functional Expertise

• Possesses comprehensive knowledge and skills in one or more functional areas.
• Effectively applies expertise to identify user issues with existing systems and coordinate resolution with technical staff.
• Understands business processes to successfully integrate them with existing and new systems.
• Competent to coordinate requests for system modifications with technical staff.
• Willing to share expertise and provide functional assistance to others.

Instruction/Training

• Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
• Generates interest and enthusiasm in the subject or message from the participants.
• Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
• Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
• Displays applicable visuals and provides appropriate written materials to support the presentation.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.