Manager, Custodial and Grounds Services

The Manager, Custodial & Grounds Services manages, develops, and inspects Custodial, Landscape, Pest Control, and Waste Contracts to ensure compliance with maintenance contracts. The Manager supervises staff and contractors, and ensures that a high quality of facilities and service is provided to the faculty, staff, students, and visitors to the university.

• Manages Custodial Contracted Services, developing the scope of work and managing daily contract operations; meets with the Custodial Project Manager daily to assign, review, and inspect scheduled and unscheduled tasks.
• Manages Landscape Contracted Services, developing the scope of work and managing daily contract operations; meets with the Landscape Project Managers as required.
• Manages Pest Control Contracted Services, developing the scope of work and managing daily contract operations; meets with the Pest Control Technician weekly to review areas of concern.
• Manages the scheduled trash pickup at all buildings on the campus.
• Supervises the in-house and outsourced porter service; reports and submits work requests as needed; confirms and approves reported hours for outsourced day porters.
• Inspects grounds, ensuring that they are well manicured.
• Meets with the Events Coordinator weekly to confirm details of events for the week; ensuring that the required set-up is in place.
• Verifies and approves services for payment of invoices.
• Orders, takes inventory and maintains stock of chemicals and equipment.
• Requests proposals for additional unforeseen work.

• Performs all other duties as assigned.

Direct Reports:

• Full Time and Part Time Employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• High School Diploma or equivalent.

Required Experience:

• Minimum of seven (7) years of related job experience

License/Certification:

• Must maintain a valid, current driver's license.

• None

Knowledge:

• Knowledge of custodial and grounds services in a higher education environment, and the related trends, issues, and accepted practices;
• Knowledge of maintenance contracts;
• Knowledge of relevant health and safety regulations;
• Knowledge of chemicals used in custodial and grounds services.

Skills:

• Good technical skills, including proficiency in MS Office;
• Strong analytical and problem solving skills;
• Excellent interpersonal and communication skills.

Abilities:

• Ability to read, write, and speak Spanish;
• Ability to delegate work and supervise staff;
• Ability to create schedules and reports;
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Primary Work Location:

• Works in some or all of the following areas: office environment, lobby customer service island or reception area, outdoor areas, library, gymnasium or other physical training room, kitchen, dining area, cafeteria, custodian or janitorial room; laundry room, restroom, or storeroom.

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
• Work involves occasional exposure to elements including oils, inclement weather and extreme temperatures. May occasionally be required to work in a confined space or be exposed to vibration. May occasionally be exposed to hazardous driving conditions.
• Work involves rare exposure to potentially hazardous bodily fluids. May, on rare occasions, be required to work in hazardous traffic conditions.
• Must have good spatial awareness, precise hand-eye coordination, and the ability to identify and distinguish colors.
• May be required to move items of up to 30lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Equipment Operation

• Demonstrates the essential skills required to use equipment and tools needed to perform job duties and responsibilities.
• Follows maintenance and operation procedures and safety rules to minimize equipment malfunctions and prevent personal injuries.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Work Leadership

• Leads the work of assigned staff.
• Assigns projects and tasks with clear instructions and understanding of work to be performed.
• Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
• Follows up to ensure tasks and projects are completed within reasonable timeframes.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.