Library Assistant

The Library Assistant makes the library's resources and information readily available to users, by creating and maintaining an accurate and up-to-date catalog of library resources, and to make new library materials available on a timely basis.

• Catalogs and classifies library materials; maintains the catalog database
• Makes new physical library materials shelf-ready; repairs damaged library materials; discards materials selected for withdrawal; and compiles statistics for materials added and withdrawn from the collection
• Provides assistance to university members by completing daily circulation tasks, maintaining accounts, and providing general customer service
• Receives and processes intercampus delivery requests, shipping and placing items on hold for patrons as required
• Signs receiving reports for electronic resources; checks their accuracy
• Receives and processes invoices, checking invoice records for errors, and investigating and resolving invoicing and payment issues with vendors as necessary
• Assists university students and faculty in locating library resources in both physical and electronic form; lends physical resources to students and faculty who would like to borrow them; removes items brought back to the library from patrons' accounts
• Tracks the number of people use the library each day, based on a daily electronic gate count
• Supervises and delegates tasks to student workers as required
• Performs all necessary data entry tasks

• Performs all other duties as assigned

Direct Reports:

• May supervise Student Employees

Delegation of Work:

• May assign work to subordinate(s)

Supervision Given:

• May supervise the work of student workers

Required Education:

• Minimum of 30 hours of completed college coursework

Required Experience:

• Minimum of one (1) year of job-related experience

License/Certification:

• None required

• Certification or experience with financial software and library system software;
• Experience working in a library or similar environment;
• Experience with providing customer service and/or information services; and
• Experience with assisting others with troubleshooting computer software and office equipment.

Knowledge:

• Knowledge of the national cataloging standards, the Dewey Decimal Classification, and the MARC cataloging format, and the related trends, issues, and accepted practices;
• Knowledge of the physical processing of library materials such as applying security devices, book covers, and labels;
• Knowledge of repairing damaged books and audiovisual discs

Skills:

• Good technical skills, including proficiency in MS Office, SharePoint, cataloging applications, and integrated library software;
• Strong analytical and problem solving skills; excellent interpersonal, customer service, and communication skills; good attention to detail

Abilities:

• Ability to work independently and as part of a team;
• Ability to perform basic administrative tasks;
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community

Primary Work Location:

• Works in an office and library environment

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
• Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors
• Must have the ability to move items of up to 50lbs

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.