IT Asset Management Assistant

The IT Asset Management Assistant maintains equipment inventory using an inventory software database and assists with IT equipment lifecycle management.

• Responds to requests and coordinates computer moves and deliveries.
• Assists with inventory tagging and database maintenance.
• Operates a truck lift to move computing equipment.
• Delivers and collects computer equipment and supplies from various campus locations
• Collaborates with Information Technology property custodian on processing incoming computer equipment and on donation equipment/salvage equipment processes
• Collaborates with the university property manager to conduct annual bar-coding physical inventory
• Assists with equipment installation and special events setup
• Maintains Information Technology storage areas

• Performs all other duties as assigned.

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Minimum of 30 hours of college course work or one (1) year of technical training in a related field. Relevant experience may be accepted in lieu of education.

Required Experience:

• Minimum of six (6) months of related job experience

License/Certification:

• None Required

• None

Knowledge:

• Knowledge of how to set up basic computer and peripheral equipment.

Skills:

• Strong analytical and problem solving skills
• Excellent interpersonal and communication skills.

Abilities:

• Ability to effectively communicate and work with a wide range of individuals and constituencies in a diverse community.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Occasional lifting, pushing, climbing, and pulling may be required. Must have the ability to move items of up to 25lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Communicates Effectively

• Communicates clearly, concisely, and with courtesy.
• Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
• Communicates requests for further action or resources to appropriate individuals with tact.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Support Proficiency

• Possesses comprehensive knowledge and skills with multiple hardware and software systems.
• Effectively applies expertise to identify and troubleshoot user issues.
• Competent to install and configure new systems.
• Willing to share expertise and provide technical support to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.