Director, PeopleSoft Business Process and Services

The Director, PeopleSoft Business Process & Services provides oversight and direction for PeopleSoft business operations and service, and oversees business processes reviews and business process re-engineering.

• Collaborates with the accounting and business offices to review financial and accounting business processes
• Develops new processes to maximize system efficiency and customer service
• Reviews financial system configurations in PeopleSoft to ensure efficiency and accuracy
• Provides guidance and support to all PeopleSoft users; develops leadership and operations reports for the PeopleSoft student, financial, and human resources systems
• Oversees the development of complex PeopleSoft queries for individual units
• Serves a project lead and subject matter experts for PeopleSoft related projects
• Provides guidance to the university's IT leadership, Chief Accounting Officer, Enrollment Services leadership, and others as necessary
• Designs and conducts PeopleSoft training and support materials for PeopleSoft and other administrative and business operations

• Performs all other duties as assigned.

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's Degree in Business, Technology, or a related field

Required Experience:

• Minimum of ten (10) years of experience with all aspects of PeopleSoft software setup and system implementation
• Minimum of five (5) years with Campus Solutions and SIS implementation in higher education
• Experience in new system implementation and system conversion

License/Certification:

• None required

• Master's degree (MBA, Business, Accounting) is preferred
• Banner familiarity is preferred
• Experience in SIS system conversion in higher education is preferred

Knowledge:

• Knowledge of Higher Education policy on tuition, fee charging, refunding, sponsorship payment, and taxes
• Knowledge of basic accounting terms and processes.

Skills:

• Good technical skills, including PeopleSoft SQL and proficiency in MS Office
• Strong analytical and problem solving skills
• Excellent interpersonal and communication skills
• Good presentation skills

Abilities:

• Ability to train people
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Decision Making

• Demonstrates the ability to make informed decisions in a timely manner.
• Assimilates and/or secures relevant information to assess the risks and benefits of alternatives.
• Considers impact of decision in the long and short term.

Instruction/Training

• Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
• Generates interest and enthusiasm in the subject or message from the participants.
• Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
• Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
• Displays applicable visuals and provides appropriate written materials to support the presentation.

Technical Expertise

• Possesses comprehensive knowledge and skills in a technical area.
• Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
• Competent to learn new technologies and integrate them with existing technology.
• Willing to share expertise and provide technical assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.