Coordinator, Graduate Services

The Coordinator, Graduate Services serves as first point of contact for graduate students and provides information regarding various programs options within a college. Provides student support by moving them through the various stages of the graduate admissions process.

• Develops and generates student leads for master's programs through various venues; face to face, phone, on-line and on and off campus events, as well as providing counseling on program benefits.
• Plans, coordinates and conducts on and off campus recruitment programs for prospective students in consultation and collaboration with graduate program directors
• Participates in the admission and application process by conducting preliminary interviews, processing applications with supporting materials monitoring progress.
• Coordinates and/or assists in creating internal and external communications to new student leads, prospective students and admitted students; and resolves any problems as needed.
• Builds rapport and maintains communication with prospective students regarding degree programs.
• Maintains activity on prospective student contacts and application progress.
• Represents the programs through various presentations and attended activities such as college fairs and community meetings.
• Interprets the university, college, and program graduate admissions policies and procedures
• Reviews, evaluates and/or codes applications for required documents for admissions process
• Works together with the Graduate Program Directors and Curriculum Committees to maintain academic integrity, quality, and viability of graduate programs.
• Assists program directors with Campus Solutions and Hobsons Radius
• Liaises with the Office of Graduate and International Admissions and Graduate Program Directors on matters of recruitment, and graduate admissions
• Administers and maintains the integrity of the student information system as it relates to potential and enrolled students
• Meets established response time goals to matriculate prospective students to the enrollment stage
• Acts as the main point of contact for all prospective and current graduate students
• Advise, counsel and assist graduate students in registration and graduation application process
• Monitor and track student progress (create and update degree plans)
• Works to enhance graduate student retention
• Audits graduation applications and degree

• Provides support to staff members
• May require regional travel
• Performs other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of two (2) years of job-related experience

License/Certification:

• None Required

• None

Knowledge:

• Knowledge of computer systems/software's such as Microsoft Office including thorough understanding of CRM system

Skills:

• Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills
• Excellent telephone etiquette skills

Abilities:

• Ability to provide exceptional customer service
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment at least 8 hours.

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Position is physically comfortable; individual has discretion about walking, standing, etc. Work environment involves minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Advising/Assistance

• Demonstrates the ability to advise and assist university students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
• Shares relevant knowledge and insight to apprise students of the university's programs and services.
• Provides encouragement and guidance to foster student success.
• Listens and responds to student requests and concerns with patience and understanding.
• Treats students with respect.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.