Coordinator, Data Management and Analysis

The Coordinator for Data Management and Analysis collects, analyzes, and reports data for the College. The Coordinator also serves as the lead administrator for the college's online assessment tool and electronic portfolio system, maintaining and supporting the technology platform for the needs of the College.

• Serves as the primary administrator for the college online assessment tool and electronic portfolio system and provides training and support to students, faculty, and the college community partners, by developing tutorials and training aids, and reporting all information within the platform.
• Maps and documents processes to ensure compliance with external accrediting bodies.
• Assists with the development and execution of effective strategies to improve the consistency, accuracy, and overall integrity of the database and reporting procedures of the College.
• Performs advanced data analysis (i.e., SPSS, Stata, PHyton, SAS), auditing, and reporting for maintaining and improving the integrity of database information following safeguards established by FERPA (Family Educational Rights and Privacy Act).
• Assists faculty and staff with using or interpreting data from internal and external databases.
• Provides reports for both internal and external partners to enhance data-driven decision-making; uses both internal and external data sets to inform policy, procedures, and decision-making within programs as requested by college leadership.
• Collaborates with the College assessment staff to establish a set of measures to track progress relating to the goals and activities of the college; creates visualizations and dashboards to show potential improvements and areas that require attention.
• Represents the college on the Data Integrity Taskforce and others at university-level meetings.
• Works with college leadership to provide project management and collaboration across college initiatives, including student recruitment and retention, college growth, and external partnerships

• Performs all other duties as assigned

Direct Reports:

• Student Employees

Delegation of Work:

• Assigns work to subordinates

Supervision Given:

• Supervises the work of student workers

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• N/A

• Master's degree in a related field
• Knowledge of programmatic assessment, specialty and regional accreditation requirements, and trends and best practices in assessment and accreditation

Knowledge:

• Knowledge and understanding of learning management systems

Skills:

• Good technical skills, including proficiency in MS Excel
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Good time management skills

Abilities:

• Ability to multitask
• Ability to work with others to troubleshoot individual or systematic issues
• Ability to effectively communicate with a wide range of individuals and constituencies

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner. Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Work Leadership

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Research and Analysis

• Performs advanced data analysis (i.e. SPSS, Stata, PHyton, SAS), auditing and reporting for maintaining and improving the integrity of database information following safeguard established by FERPA (Family Educational Rights and Privacy Act).

Building External Relationships

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Support Proficiency

• Possesses comprehensive knowledge and skills with multiple hardware and software systems.
• Effectively applies expertise to identify and troubleshoot user issues.
• Competent to install and configure new systems.
• Willing to share expertise and provide technical support to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.