Coordinator, Continuing Education

The Coordinator of Continuing Education is responsible for performing administrative and operational functions that support the department's mission to deliver high-quality non-credit educational programs. This position ensures efficient coordination among faculty, staff, vendors, and university departments to facilitate program delivery and maintain compliance with institutional policies and procedures.

• Maintains and manages the continuing education database, ensuring accuracy and proper documentation throughout the lifecycle, including updating, modifying, and closing out records as needed.
• Prepares, processes, and tracks personnel documentation, business and financial documentation, including supply orders, contracts, purchase requisitions, vouchers, vendor setup, travel reimbursements, personnel transactions, P-Card reconciliations, and deposits, in accordance with university procurement and finance policies and procedures.
• Serves as the primary point of contact for student inquiries, providing guidance on course registration, payment, and alignment of continuing education opportunities with professional goals.
• Ensures data integrity and completeness of records across university systems that support continuing education programs.
• Collaborates with department leadership to develop, update, and implement standard operating procedures; develops and maintains the continuing education departmental operations manual.
• Maintains accurate records to support operational compliance and continuity
• Coordinates with internal university departments to support the planning and implementation of course content and logistics.
• Serves as a primary liaison for external communication, including with vendors and the general public, ensuring clear, professional, and brand-compliant messaging.

• Performs additional duties as required by the specific needs of the department or program.

Direct Reports: N/A

Delegation of Work: N/A

Supervision Given: N/A

Required Education:

• Associates or post-secondary could be in a variety of fields as Continuing Education serves a wide array of disciplines

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• None 

• Familiarity with PeopleSoft; familiarity with public university processes, procedures and policies; high quality customer service attitude and experience; experience with spreadsheets and building report materials (experience with Qualtrics a plus); flexibility in tasks and day to day functioning; team oriented; highly detail oriented; high quality follow through; experience in a small, Certified Meeting Planner

Knowledge:

• Knowledge of continuing education programs, and the related trends, issues, and accepted practices
• Understanding and appreciation of continuing education at the post-secondary level is important

Skills:

• Analytical and problem-solving skills

Abilities:

• Ability to maintain a database.
• Ability to communicate effectively with a wide range of individuals and constituencies in a university community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Communicates Effectively

• Communicates clearly, concisely, and with courtesy. 
• Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
• Communicates requests for further action or resources to appropriate individuals with tact.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Success Direct Support

• Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
• Contributes to student success through careful monitoring of student progress within caseload.
• Promotes student success through regular and persistent outreach to student caseload.
• Provides encouragement and guidance to foster student success.
• Shares relevant knowledge and insight to apprise students of programs and services available to them.
• Listens and responds to student requests and concerns with patience and understanding.
• Treats students with respect.