Coordinator, Center for Student Advocacy and Community

The Coordinator, Center for Student Advocacy and Community is responsible for the development. coordination, and implementation of educational, personal, and academic support programs for all students, including underrepresented student groups, first generation students, and low-income students. The Coordinator assists in transition and retention programs, mentorship initiatives, and developing wellbeing, academic support and engagement opportunities through Student Success and Student Life.

• Works with students to get them connected to resources on and off campus to support their academic success.
• Develops and coordinates outreach and support programs for all students, including first generation, low-income and underrepresented student populations.
• Promotes coordination and communication between campus and community groups and organizations.
• Develops community building initiatives for students to engage in the development of common understanding, perspective sharing, and creation of spaces for student support and success.
• Serves as an advocate for students within the campus community through the development of resources, programs and support systems. Partners with all unit staff in supporting the development and execution of all unit programs and services.
• Assists in supervising student employees.
• Determines the needs of first generation, low income and underrepresented student populations at UHD and works with ongoing assessments.
• Coordinates the assessment of programs, outreach and initiatives regarding success, learning outcomes, and retention.
• Assists in managing departmental marketing efforts and the design, production, and implementation of web content, social media content, and various print and digital publications for the unit.

• Performs all other duties as assigned.

Direct Reports:

• May supervise student workers

Delegation of Work:

• May regularly assign work to subordinate(s)

Supervision Given:

• May train and counsel subordinate(s). May provide feedback to a supervisor regarding other employees' performance, but does not make hiring and dismissal recommendations.

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of one (1) year of related job experience

License/Certification:

• N/A

• Higher education experience

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills

Abilities:

• Ability to handle multiple tasks concurrently and the ability to undertake complex planning
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
• Ability to apply independently a wide variety of policies/procedures where specified guidelines may not exist

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Building External Relationships

• Demonstrates the ability to build rapport and develop relationships with external constituents.
• Displays a genuine interest in constituents' ideas and concerns, and pursues mutual interests and aspirations between the university and external constituents.
• Builds trust and forms alliances through shared respect and cooperation.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.