Associate Director, Gator Success Center

The Associate Director, Gator Success Center provides leadership in the coordination, implementation, and assessment of the Gator Peer Mentoring Program, and provides key elements of support for First-Year Experience faculty and staff on behalf of the Gator Success Center.

• Helps to grow the Peer Mentor Program to assist incoming freshman students.
• Collaborates with the leadership of University College to articulate and implement a campus vision for the Gator Peer Mentoring Program.
• Recruits, trains, supervises, and evaluates Gator Peer Mentors; provides ongoing professional development plans; conducts training for Freshman Seminar faculty on the successful integration of peer mentors in seminars.
• Collaborates with the Associate Dean of University College in the scheduling of seminars.
• Assists the Center leadership to develop goals and success measures pertaining to Gator Peer Mentoring and other First-Year programs.
• Prepares outcome assessments to further develop or improve Center services.
• Designs and maintains the Gator Peer Mentoring website and contributes to the social media presence of the Center.
• Assists with the development and marketing of Center programming.
• Represents the Center and Center leadership as required.

• Performs all other duties as assigned.

Direct Reports:

• Full Time and Part Time Employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Bachelor's degree in Education or a related field

Required Experience:

• Minimum of four (4) years of related job experience, including experience working in mentoring programs or similar peer-based programs, and experience managing or coordinating staff.

License/Certification:

• Must maintain a valid, current driver's license.

• Experience working at an HSI or MSI is preferred; experience working with peer mentors to improve student success is preferred.

Knowledge:

• Knowledge of academic coaching, leadership, student development, and peer mentoring best practices and the related trends, issues, and accepted practices;
• Knowledge of college
  • level learning strategies and study skills.

Skills:

• Strong analytical and problem solving skills;
• Excellent interpersonal and communication skills.

Abilities:

• Ability to implement best practice policies and procedures in academic coaching, leadership, student development, and peer mentoring;
• Ability to train others; ability to develop and execute effective training and other meaningful programming for peer mentors;
• Ability to effectively manage a team of high
  • achieving individuals;
• Ability to collaborate and communicate with a wide range of individuals and constituencies.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Instruction/Training

• Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
• Generates interest and enthusiasm in the subject or message from the participants.
• Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
• Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
• Displays applicable visuals and provides appropriate written materials to support the presentation.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.