Assistant Director, Systems

The Assistant Director, Systems will oversee the design, implementation, and management of universities technology assets. The Assistant Director will have a deep understanding of systems, cloud computing, and security best practices. They will lead a team of IT professionals and collaborating with various departments within the organization to ensure the smooth operation of our technology systems.

• Leads and oversees the design, implementation, and maintenance of all IT systems, including servers, databases, applications, and cloud services.
• Establishes strategic goals and evaluates industry trends and options.
• Analyzes business requirements by partnering with key stakeholders across the organization to develop solutions.
• Communicates job expectations and recruits, coaches, mentors, and trains team members.
• Establishes priorities for direct reports to ensure task completion; coordinates work activities with other managers to meet deadlines and objectives.
• Identifies and implements best practices for managing IT systems, including security, disaster recovery, and business continuity.
• Develops and maintains standard operating procedures, researches and troubleshoots technical issues.
• Develops, evaluates & implements service improvements by evaluating trends, policies, procedures, and standards.
• Monitors performance of systems to decide cost, productivity and find inefficiencies by conducting periodic audits and preparing performance reports with key performance indicators (KPI's).
• Assesses vendors, software & hardware procurement and develops strategies for evaluation.
• Completes customer service operational requirements by scheduling and assigning team members.
• Analyzes and finds trends and resolves quality and service issues.
• Assesses customer satisfaction with services by implementing satisfaction surveys, analyzing, and interpreting results.
• Maintains documentation

• Performs all other duties as assigned

Direct Reports:

• Full-time Employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of seven (7) years of related job experience, including continuing education or training in the field

License/Certification:

• None required

• None

Knowledge:

• Up to date knowledge of Linux and VMware systems, and related trends, issues, and accepted practices

Skills:

• Strong analytical and problem solving skills; excellent interpersonal and communication skills

Abilities:

• Ability to troubleshoot and resolve technical issues; ability to multitask;
• Ability to use own initiative;
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
• Must have precise hand-eye coordination
• Must have the ability to move items of up to 15lbs

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Technical Expertise

• Possesses comprehensive knowledge and skills in a technical area.
• Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
• Competent to learn new technologies and integrate them with existing technology.
• Willing to share expertise and provide technical assistance to others.

Work Leadership

• Leads the work of assigned staff.
• Assigns projects and tasks with clear instructions and understanding of work to be performed.
• Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
• Follows up to ensure tasks and projects are completed within reasonable timeframes.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.