Assistant Director, Parking and Transportation Services

The Assistant Director, Parking & Transportation Services manages the daily operations of the university's parking system through the administration of the campus parking management software. The incumbent is responsible for parking permits, citations, appeals, pay stations, and meters, oversees shuttle bus services, and coordinates fleet operations.

• Coordinates, implements, administers, and evaluates the parking operation, parking management system, and parking enforcement.
• Manages the parking management system, including monitoring daily parking utilizations and space counts to ensure available parking spaces, reviewing customer accounts, and processing citation payments and citation appeals.
• Reconciles parking revenue and maintains the departmental budget, allocating funds for projects, equipment repairs, maintenance costs, and the cost of hiring and training staff.
• Ensures that there is an effective parking operation for the university community, and that a high standard of customer service is offered; participates in the planning and research of future programs and improvements relating to parking.
• Determines the appropriate parking fee structures annually.
• Collaborates with internal and external partners to fulfill parking and transportation needs and requests.
• Coordinates the university's fleet management operations by ensuring that the required data is posted into the State of Texas fleet database on a monthly basis; schedules maintenance on vehicles; completes applications for vehicle title and obtains annual registration and inspection; prepares vehicle accident reports; prepares vehicles for deletion from inventory or auction.
• Coordinates the shuttle bus service, ensuring contract compliance, analyzing ridership and customer satisfaction, and conducting quarterly meetings with the shuttle bus vendor supervisor to address any concerns or changes in bus routes.
• Reviews and revises the shuttle bus transportation schedules to ensure increased efficiency and to reduce costs.
• Collaborates with other departments as needed.

• Performs all other duties as assigned.

Direct Reports:

• Full Time Employees and Student Workers

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of five (5) years of related job experience

License/Certification:

• None Required

• None

Knowledge:

• Knowledge of the trends, issues, and accepted practices relevant to university parking, fleet management, and shuttle services.

Skills:

• Strong technical skills, including proficiency in administering, maintaining, and monitoring departmental software and hardware
• Excellent interpersonal and oral and written communication skills
• Good critical thinking skills
• Strong problem solving skills.

Abilities:

• Ability to monitor an operating budget and produce reports forecasting annual revenue, expenses, and trends
• Ability to manage staff
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is normally performed in a typical interior work environment Individual is physically comfortable and has discretion about sitting, walking, standing, etc., and has occasional exposure to physical risks. Work involves moderate exposure to elements, such as inclement weather, extreme temperatures, dirt, dust, fumes, smoke, oils, unpleasant odors, traffic, and traffic noises. May, on rare occasions, work near moving mechanical parts and be exposed to a risk of electric shock. ' Work involves occasional exposure to parking lots and garages. Must have precise hand-eye coordination and the ability to identify and distinguish colors. Must be able to move up to 15lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Operations Management

• Manages department or section operations consistent with department/section goals and objectives.
• Administers the department/section budget ensuring effective utilization of financial resources and appropriate disbursement of funds.
• Fosters a cooperative and productive work environment through motivation, encouragement, and mentorship of staff.
• Ensures department/section compliance with university and department policies, procedures, and work rules.
• Keeps management apprised of department/section activities and issues requiring senior management input.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.