Assistant Director, Gator Resource Center

The Assistant Director of Gator Resource Center (GRC) performs a range of administrative and programmatic duties in support of the GRC which also includes the food pantry, Gator Mart, at the University of Houston-Downtown. The Assistant Director oversees the center’s services, functions, and activities; provides and coordinates case management. Additionally, the Assistant Director coordinates with campus and community organizations to obtain resources for students to promote student success, retention, and completion.

• Leads, supervises, evaluates, and promotes the Gator Resource Center's services and functions.
• Addresses and manages basic needs referral and supports for students who identify having an unfulfilled basic need
• Manages a referral tracking system.
• Connects students to campus services, programs, resources, and other institutional opportunities to aid in the retention and success of all
• Develops and coordinates programming for students that promotes holistic
• Develops and coordinates programming focused on financial literacy.
• Works with and trains faculty, staff, and administration to address and respond to student concerns and needs
• Researches, builds partnerships with, and connects students to community programs and resources
• Conducts program evaluation and student satisfaction surveys for development and management of continuous improvement plans and reports

• Serves on university and other committees as assigned.
• Performs all other duties assigned

Direct Reports:

• Full Time Employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Makes final decision on evaluating employee performance, hiring new employees, disciplinary actions, scheduling work hours, granting time off, and making recommendations on handling employee grievances and complaints.

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years related job experience

License/Certification:

• None Required

• Experience providing services and support to college students
• Experience working with students in distress and/or unfulfilled basic needs

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to higher education, student affairs, student leadership development, and student well-being
• Knowledge of campus and community resources
• Demonstrated knowledge about specialized student populations including first-generation college students, expectant and parenting students and students with experience in foster care and supporting student’s basic needs

Skills:

• Excellent diplomacy and interpersonal skills
• Excellent customer service skills
• Strong planning and organizational skills, accompanied by strong attention to detail

Abilities:

• Ability to provide leadership, direction, and support to direct reports
• Ability to deliver excellent written and oral communication in a manner appropriate to the audience
• Ability to work through processes quickly and prioritize responsibilities
• Ability to synthesize detailed, complex information into clear and compelling recommendations

Primary Work Location:

• Primary Work Location: Works in an office environment

Physical Demands:

• Physical Demands: Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements. Position is physically comfortable; individual has discretion about sitting (80%) walking (10%), standing (10%), etc. Occasional lifting, pushing, climbing, and pulling may be required. Work environment involves minimal exposure to physical risks. Occasional evening and/or weekend work may be required. Occasional evening and/or weekend work may be required.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Building External Relationships

• Demonstrates the ability to build rapport and develop relationships with external constituents.
• Displays a genuine interest in constituents' ideas and concerns, and pursues mutual interests and aspirations between the university and external constituents.
• Builds trust and forms alliances through shared respect and cooperation.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.