Assistant Director, Continuing Education

The Assistant Director executes the strategic vision for Continuing Education, and provides operational oversight for the design, implementation, and evaluation of continuing education, workforce development, and micro-learning credential programs. This position collaborates with university departments, faculty, staff, and external partners to ensure high-quality, relevant, and accessible programming that promotes upskilling and student success. The Assistant Director supports institutional goals by managing program operations, instructional delivery, marketing efforts, data analytics, and fiscal processes.

• Collaborates with faculty to design and produce accessible, high-quality instructional materials for face-to-face, hybrid, and online courses, ensuring pedagogical effectiveness and alignment with university branding.
• Delivers and/or facilitates workshops, bootcamps, and credentialed programs as needed.
• Coordinates curriculum development in partnership with faculty and staff.
• Ensures compliance with program accreditation, institutional policies, and best practices in adult learning.
• Oversees course scheduling, registration, classroom logistics, and student support processes.
• Manages database systems (e.g., Xenegrade or similar), ensuring accurate records of courses, enrollment, grades, evaluations, and instructional materials.
• Coordinates events, trainings, and continuing education activities including logistics, catering, communication, and invoicing.
• Assists in developing and managing program budgets in collaboration with the Executive Director or senior leadership.
• Oversees grants, donations, and scholarships, ensuring compliance with financial and regulatory requirements.
• Manages contracts, purchasing, payroll, adjunct assignments, and other financial processes.
• Builds and maintains partnerships with industry, community organizations, and academic units to expand programming opportunities.

• Performs all other duties as assigned

Direct Reports:

• Full-time Employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Bachelor's degree required in a related field

Required Experience:

• Five (5) years of progressively responsible experience in continuing education, workforce development, or higher education program administration, including at least three years of supervisory experience.

License/Certification:

• None Required

• Master's degree in a related field.
• Experience with learning management systems (e.g. Xenegrade), project management, and/or budget oversight in a higher education or workforce setting.

Knowledge:

• Strong knowledge of adult education, continuing education trends, and workforce training models.
• Financial accumen and experience with budgeting, purchasing, and financial reporting.

Skills:

• Excellent interpersonal, communication, and team building skills.
• Advanced proficiency in project management, data analysis, and student information systems.

Abilities:

• Ability to communicate effectively with a wide range of individuals and constituencies in a diverse university community, both independently and as part of a team.
• Demonstrated ability to design and evaluate high-impact learning programs.
• Ability to work in a team environment.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical interior work environment, which does not subject the employee to any unpleasant elements.
• Individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks.
• Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.
• Must have the ability to move items of up to 20 lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer’s needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer’s needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Research and Analysis

• Applies knowledge and skills to collect and analyze relevant data and information.
• Assesses benefits and risks, and prepares comprehensive reports of findings.
• Submits recommendations for management’s review and evaluation.

Instruction/Training

• Demonstrates the ability to orally convey the subject or message clearly and concisely to the intended audience.
• Generates interest and enthusiasm in the subject or message from the participants.
• Responds to participants’ reactions or comments and adjusts delivery style and/or format of presentation as needed.
• Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
• Displays applicable visuals and provides appropriate written materials to support the presentation.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Support Proficiency

• Possesses comprehensive knowledge and skills with multiple hardware and software systems.
• Effectively applies expertise to identify and troubleshoot user issues.
• Competent to install and configure new systems.
• Willing to share expertise and provide technical support to others.

Work Leadership

• Leads the work of assigned staff
• Assigns projects and tasks with clear instructions and understanding of work to be performed.
• Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
• Follows up to ensure tasks and projects are completed within reasonable timeframes.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities. Provides encouragement and guidance to foster student success. Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.