Executive Director, Student Information Systems

The Executive Director of Student Information Systems provides oversight and direction in developing, implementing, maintaining, and enhancing software applications for the Enrollment Management (EM) division, including but not limited to PeopleSoft Campus Solutions and Slate.

Responsible for documenting, testing, and helping/supporting all software applications used in EM and monitoring systems reviews to verify compliance with policies and institution standards.

• Analyzes complex software application processes and data structures; identifies and provides support for reported software problems
• Manages functional staff in the support, development, and implementation of systems applications and modifications with the Enrollment Management division, including but not limited to PeopleSoft Campus Solutions and Slate
• Responsible for assisting with system-wide initiatives to improve the efficiency and effectiveness of university business processes in accordance with university policies, serving as lead and liaison for UHD to UHS
• Works with other UHS institutions leads to investigate and develop best business practices
• Manages the definition, analysis, and documentation of business processes, practices, and requirements for software application systems.
• Directs and oversees security administration and manages production support for PeopleSoft-Campus Solutions modules and Slate
• Develops and manages software applications, reviews the calendar for the Enrollment Management division
• Delegates assignments and provides leadership to functional team for the development and implementation of software applications modules and modifications requested by department leads
• Responsible for the development and enforcement of standards, policies, and procedures dealing with software application compliance for the Enrollment Management division
• Provides software applications compliance guidance to department leads and senior management to identify possible software initiatives
• Evaluates and manages third-party software solutions to ensure optimal integration to enhance staff, faculty, and student experience
• Oversees preliminary/cursory testing for implementations, upgrades, and requirements for software application systems
• Oversees and supports the Campus Solution Services (CSS) team, reviewing performance and productivity; addresses challenges identified by the CSS team via email, phone, or meetings with other departments
• Oversees and supports the Director of Enrollment Management and Assistant Director of Admissions Management Systems, reviewing performance and productivity; addresses challenges identified with the Slate system

• Performs all other duties as assigned

Direct Reports:

• Full-time employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Bachelor's degree in Computer Science, Computer Information Systems, or a related field

Required Experience:

• Minimum of eight (8) years of related job experience

License/Certification

• N/A

None Required

• N/A

• Master's degree

Knowledge:

• Knowledge of the higher education environment.
• General knowledge of modules and data interaction; basic understanding of project planning
• General knowledge of interconnectivity and relationships between systems and applications

Skills:

• Excellent analytical and problem-solving skills;
• Effective interpersonal and communication skills;
• Strong proficiency in using computer software, particularly MS Office programs, Smart Sheets, and PeopleSoft (Campus Solutions) Student Information System

Abilities:

• Ability to multitask, prioritize, and organize;
• Ability to be flexible and adaptable in response to changing needs and events;
• Ability to manage people and teams
• Ability to work across the UHS system to support UHD tools and initiatives
• Ability to deliver demonstrations and training to the UHD community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment that does not subject the employee to any unpleasant elements; the individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Accountability

• Accountable for oversight of organizational unit's projects and initiatives; monitors utilization of allocated resources and status of projected time frames.
• Ensures organizational unit's operations are in compliance with university and department policies and procedures; responsible for the development and revision of policies and procedures for assigned area(s).
• Resolves complex issues after careful consideration of all relevant information.
• Collaborates with other university administrators to keep the university apprised of significant developments and issues.

Change Management

• Manages the development and implementation of change initiatives to advance the university's goals and objectives.
• Assesses the availability of resources and ascertains additional resources required to effect change within projected timelines.
• Promotes the benefits of new methods, technology, and/or work environments resulting from changes.
• Addresses concerns to minimize the impact of potential consequences of changes.
• Provides encouragement and support to employees through the change process.
• Supports changes in the university's organizational structure.

Leadership

• Leads the organizational unit's endeavors to achieve its goals and objectives in support of the university's vision and mission.
• Oversees the organizational unit's operations in accordance with the university's shared values of excellence, student success, inclusiveness, respect, and integrity.
• Fosters a dynamic work environment that encourages teamwork and cooperation.

Financial Administration

• Assesses and modifies the organizational unit's budget annually to provide sufficient resources for the organizational unit's operations aligned with goals and objectives, in consideration of the university's budget constraints.
• Directs administration of the organizational unit's budget to ensure effective utilization of financial resources and compliance with federal, State, and university policies and procedures.
• Approves disbursement of funds consistent with the organizational unit's budget.
• Monitors the status of the organizational unit's budget and directs the resolution of deficiencies and/or discrepancies.

Organization Engagement

• Positively represents the organizational unit to internal and external constituents in support of the organizational unit's efforts and in recognition of its accomplishments.
• Coordinates with other university administrators to collaborate endeavors across organizational units.
• Builds rapport with external constituents to advance the organizational unit's goals and objectives and engage the community with the university's efforts to address the needs and advance the development of the region.
• Competently responds to audits and requests from governmental entities and UH-System on behalf of the organizational unit.

Strategic Planning

• Develops organizational unit's short- and long-term goals and objectives that align with the university's strategic plan.
• Establishes assessment measures to evaluate the organizational unit's progress toward accomplishing its goals and objectives.
• Determines priorities and allocates resources to achieve the organizational unit's goals and objectives.
• Anticipates potential difficulties and concerns and develops feasible contingency plans.
• Collaborates with other university administrators to coordinate efforts across organizational units.

Talent Management

• Communicates the organizational unit's priorities and initiatives to employees and the importance of their contributions to the organizational unit's goals and objectives.
• Motivates employees by encouraging a commitment to excellence and recognizing employee accomplishments.
• Clearly defines employee responsibilities and expectations; provides guidance and constructive feedback.
• Encourages employee participation in professional development and training and supports mentoring and on-the-job training to provide the tools for employees to be successful.
• Promotes teamwork and a work environment that fosters cooperation.
• Manages the resolution of performance issues expeditiously and with discretion.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities. Provides encouragement and guidance to foster student success. Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.