Director, Student Information Systems

The Director of Student Information Systems directs the planning, implementation, and administration of information technology systems and processes for Enrollment Management Services. The Director prioritizes the implementation of technology systems with internal and business needs.

• Provides full development and staff support in both SLATE and PowerBI
• Collaborates with the Admissions, Financial Aid, Registrar, Campus Solutions Services, and other Enrollment Management units to assist with campaigns and to review anomalies or possible trends.
• Maintains, writes, reviews, and runs queries in all enrollment management systems
• Researches, evaluates, implements, and supports desktop and enterprise software applications and systems
• Provides training, develops, maintains, and distributes training materials for software application systems
• Generates reports and maintains data-related university processes
• Maintains, designs, and writes programs to produce reports from or create interfaces systems and other administrative databases

• Performs all other duties as assigned

Direct Reports:

• May supervise student workers and/or temporary employees

Delegation of Work:

• May assign work to subordinate(s)

Supervision Given:

• May train and counsel subordinate(s). May provide feedback to a supervisor regarding other employees' performance but does not make hiring and dismissal recommendations.

Required Education:

• Bachelor's degree in Computer Science, Computer Information Systems, or a related field

Required Experience:

• Minimum of six (6) years of related job experience

License/Certification

• N/A

None Required

• N/A

• Master's degree
• Analytical, strong communicator, and customer service

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Excellent analytical and problem-solving skills;
• Effective interpersonal and communication skills;
• Strong proficiency in using computer software, particularly MS Office programs, Smart Sheets, Slate, and PeopleSoft (Campus Solutions) Student Information System

Abilities:

• Ability to multitask, prioritize, and organize;
• Ability to be flexible and adaptable in response to changing needs and events;
• Ability to manage people;
• Ability to deliver demonstrations and training to the UHD community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment that does not subject the employee to any unpleasant elements; an individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time, prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Customer Relations Management

• Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
• Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
• Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow-up of outstanding requests.
• Assumes responsibility for addressing complex or unusual requests.

Project Management

• Manages project stages from proposal to completion ensuring project objectives are met within project budget and projected time frames.
• Clearly defines roles and responsibilities of a project team; ascertains and secures necessary resources; and monitors project performance.
• Keeps management apprised of project status.

Problem-Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problems and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Instruction/Training

• Demonstrates the ability to orally convey a subject or message clearly and concisely to the intended audience.
• Generates interest and enthusiasm in the subject or message from the participants.
• Responds to participants' reactions or comments and adjusts delivery style and/or format of presentation as needed.
• Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
• Displays applicable visuals and provides appropriate written materials to support the presentation.

Functional Expertise

• Possesses comprehensive knowledge and skills in one or more functional areas.
• Effectively applies expertise to identify user issues with existing systems and coordinate resolution with technical staff.
• Understands business processes to successfully integrate them with existing and new systems.
• Competent to coordinate requests for system modifications with technical staff.
• Willing to share expertise and provide functional assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities. Provides encouragement and guidance to foster student success. Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.